This refund and returns policy explains how we handle returns, refunds and order problems at SugarHighGummies.us. For anything not covered here, email sales@sugarhighgummies.us.
Consumable Products Are Final Sale
Sugar High Gummies are consumable products. For health and safety reasons, all sales are final once an order has left our facility. We cannot accept returns or exchanges of gummies, opened or unopened, except in the cases below.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, we will make it right.
- Report it within 7 days of delivery: email sales@sugarhighgummies.us with your order number, a short description of the problem and photos of the item and packaging.
- Review: next, our team reviews your request and replies by email.
- Resolution: finally, if we approve your request, we will send a replacement or issue a refund to your original payment method.
Order Cancellations
Need to cancel? Email sales@sugarhighgummies.us immediately with your order number. However, we can only cancel orders before we pack them or the carrier picks them up. Once we create a tracking number, we can no longer change or cancel the order.
Non-Refundable Costs
Original shipping costs are non-refundable, unless the item arrived damaged, defective or incorrect. If we ask you to send an item back for inspection, we will explain how in our reply; we recommend a trackable shipping service for any return.
Contact Us
Email sales@sugarhighgummies.us or visit our Contact page. See also our Shipping Policy, Privacy Policy and Terms and Conditions. Ready to browse? Shop all Sugar High Gummies.
Last updated: September 2026